Terms of Serviceشروط الاستخدام

Last updated: 5 August 2026

1. Who we areمن نحن

Subb is operated by Subb Specialty Portal, a sole establishment licensed by the Dubai Department of Economy and Tourism, trade licence number 1633552. هذا الموقع، subb.ae، تديره «صبّ سبيشالتي بورتال» (Subb Specialty Portal)، وهي مؤسسة فردية مرخّصة من دائرة الاقتصاد والسياحة في دبي (رخصة رقم 1633552).

Contact: hello@subb.ae للاستفسار عن هذه الشروط: hello@subb.ae

In these terms, "Subb", "we" and "us" mean Subb Specialty Portal. "You" means the person using the platform.

2. What Subb is

Subb is a marketplace. We connect customers with independent specialty coffee businesses ("cafés") who provide coffee catering services for events.

The café provides the service, not Subb. When you book, you enter into an agreement with that café for the service described in their listing. Subb operates the platform, processes the booking, and takes a commission from the café on completed bookings.

We review every café before it appears on the platform, but we do not employ them, supervise their staff, or control how they perform on the day.

3. Bookings

Prices shown on a café's page are the prices you pay. There are no hidden charges added at checkout beyond the delivery fee for your emirate, which is shown before you confirm.

When you complete a booking, it is confirmed immediately. You will receive confirmation by email, and the café is notified.

You are responsible for giving accurate event details — date, time, location, number of cups, and access instructions. If the café cannot perform because the details you gave were wrong or incomplete, the cancellation terms in section 5 apply as if you had cancelled.

4. Payment

Subb does not hold, receive, or pay out customer funds.

Payments are collected and held by Paymob, a licensed payment service provider, under Paymob's own licence. Paymob releases the café's share to the café and settles Subb's commission separately. Your card details are handled by Paymob and are never stored by Subb.

5. Cancellation, changes and refunds

Times below are measured from the start of your event, in UAE time.

Rescheduling. You may reschedule once, free of charge, if you ask more than 24 hours before the event and the café is available on the new date. No money moves.

If the café cancels. You receive a full refund regardless of timing, and the cancellation is recorded against that café.

Exceptional circumstances. We may issue a full refund at our discretion where an event cannot go ahead for reasons outside anyone's control.

Refunds are returned to the payment method you used. Processing time depends on your bank, typically 5–10 working days.

6. Cafés on the platform

Cafés set their own prices, packages, service areas and delivery fees. Cafés are responsible for food safety, staff, equipment and any permits their work requires.

Commission is charged on completed bookings only. Full commercial terms are agreed separately with each café.

We may remove a café from the platform where it repeatedly cancels, fails to appear, or does not meet the standard customers are entitled to expect.

7. Your account

You sign in with your email address, using Google sign-in or a one-time code. Keep access to that email secure — anyone with it can access your bookings.

8. Acceptable use

Do not use Subb to arrange anything unlawful, to interfere with the platform's operation, or to misrepresent who you are.

Contacting a café you found on Subb in order to book the same service off-platform undermines the service both of you rely on. We may remove accounts, on either side, that do this repeatedly.

9. Our responsibility

We provide the platform with reasonable care, but we do not guarantee it will be uninterrupted or error-free.

Because the café provides the service, our responsibility to you is limited to the amounts paid through the platform for the booking concerned. Nothing in these terms limits any liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.

10. Complaints

Email hello@subb.ae with your booking reference. We will acknowledge within two working days. Where a booking has gone wrong, we will work with you and the café to resolve it, including issuing a refund where that is the right outcome.

11. Changes to these terms

We may update these terms. The version that applies to your booking is the one published when you made it. Material changes will be notified by email.

12. Governing lawالقانون الواجب التطبيق

These terms are governed by the laws of the United Arab Emirates. The courts of Dubai have jurisdiction. تخضع هذه الشروط لقوانين إمارة دبي والقوانين الاتحادية السارية في دولة الإمارات العربية المتحدة.

Subb Specialty Portal · Dubai DET trade licence 1633552 · hello@subb.ae